How to make a reservation directly with the hotel?
The reservations can be made through the online booking engine. Alternatively, you can contact us by: firstname.lastname@example.org or by phone to: (+351) 249 530 690.
About the presented amount, is there an additional payment of taxes?
No. The total amount already includes all taxes in effect at the destination (Municipal, VAT, among others).
What is the currency in which the prices are presented at www.luxhotels.pt website?
Our hotels work with the currency of the European Union: the Euro (€).
Can I cancel or change a reservation made through the www.luxhotels.pt reservation system?
To cancel or change reservations made through the website, you must consult the reservation confirmation e-mail and use the existing link. To cancel or change, you should contact us through: email@example.com or by phone to: (+351) 249 530 690.
What are the means of payment accepted by the Lux Hotels group?
Credit card and bank transfer.
Are the rates shown per person or per room?
By default, the rates shown are per room.
What is the cancellation policy practiced for reservations made through the www.luxhotels.pt website?
There is more than one fee: non-refundable and refundable and there are cancellation policies according to the purchases fees. The non-refundable fees does not allow cancellation without costs. The refundable fee allows cancellations without any charge up to 96 hours before the check-in: after this period, you will be charged the amount for the first night of the reservation.
Which credit cards do are accepted for payment?
Visa, MasterCard and American Express.
Are the rates published on the internet constantly updated?
Yes, our reservations department is daily updating the data available on the internet, including rates, hotel availability, among others.
Can I do the check-in earlier?
As a rule, the check-in is done from 3:00 p.m. For earlier check-ins, the guests must contact the hotel for availability. Additional charges may be applied.
Is it possible to check-out after midday?
As a rule, check-out is until 12:00 p.m. For departures after the stipulated time, the guests should contact the hotel for availability. Additional charges may apply. If they are part of a campaign program, the conditions for a late check-out are not governed by this operation.
Are the suites ready to accommodate guests with reduced mobility?
In the Lux Hotels group we take great care with the well-being of our guests and, therefore, all our hotels have their own rooms for guests with reduced mobility. If you have any difficulties, our employees are always available to assist you.
Is breakfast included in our daily price?
There are prices where a breakfast is included and there are prices where the pricing corresponds only to the accommodation. For more information, we suggest you visit our website at: www.luxhotels.pt.
Do the hotels accept pets?
Excepting the guiding dogs and with a prior notification when making the reservation, we do not accept pets in our hotels.
Do the hotels have their own parking space?
For information on parking space, please refer to the hotel website.
Do the hotels have smoking areas?
In accordance with the Law n. º 37/2007 of August 14th, which came into force on the first day of 2008, it is prohibited to smoke indoors. The smoker who violates this law will be subjected to a fine between 50 and 750 Euros. Smoking is only allowed in outdoor areas such as terraces, balconies or porches.
Is there WIFI access in the hotels?
Yes, all of our hotels have free WI-FI (wireless broadband) in all rooms, meeting rooms and common areas.
Do the hotels offer a space where I can leave my luggage in case I arrive before the check-in time or if I wish to leave it after the check-out time?
Yes, all our hotels have a space where the customer can store their luggage. To do this, simply go to the reception and request that your belongings be stored safely.
Do the hotels have a space to carry out events or meetings?
We are working to provide you with the best conditions to hold conferences, congresses, meetings, banquets, exhibitions, shows, presentations, weddings or private Eucharistic celebrations. For more detailed information, please consult the “Meetings and Events” section of the hotel you want.
If traveling with children, do the rooms have a microwave?
Only the suites of Lux Fátima Park are equipped with a kitchenette (with microwave). In order to enjoy this service, it is necessary to pay the respective supplement. In relation to the other units, we suggest that you seek help from the member of the restaurant team.
Do you offer a shuttle service between the airport to the hotel?
No. The airports of Lisbon and Porto have different types of transportation to reach the hotels (subway, bus, taxi, etc) For more information, contact the hotel directly.
Do you have a babysitting service?
Yes, upon prior request. In order to enjoy this service, it is necessary to pay the respective supplement. You should consult the hotel for more information. About the amount, plus the payment of some tax.