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  • Covid-19 information

HYGIENE AND SAFETY MEASURES

Check in and
Check out

How will the check in take place?

Check in it’s the process of identification and the registration of the guests data. If this information it’s previously given to the Hotel, when arriving we will request for the ID or passport to confirm the data and the payment shall be done in case it wasn’t done previously.

A few days before your arrival, you are going to receive an e-mail informing about tour services and a form. The form shall be filled and returned to the Hotel. By doing this process, you will spare time and avoid agglomerations at the Reception. Check your inbox previously.

And the check out?

If you don’t any amount to pay, there is no need to go to the Reception. You shall call us from the room and inform us that you are going to leave the room.

If you have na amount to pay, you shall inform us the time that you are going to leave so we can prepare the bill and avoid agglomerations at the Reception.


Meals

How will the breakfast take place?

Depending of the number of guests, the breakfast will be served à La Carte or Assisted Buffet, keeping the quality and variety.

Complying with the orientations of the Directorate-General of Health, we have reduced the capacity of the restaurant allowing a bigger distance between the tables. The placement of the tableware will be done at the moment of your arrival, in your presence. The Schedule of the breakfast will be extended to allow you to enjoy the most importante meal of the day and to guarantee the correct sanitation of the restaurant.

In the days that the number of guests at the breakfast surpasses the capacity of the restaurant, we will work with reservation of tables subject to schedule availability.

What does Assisted Buffet means?

It will be a buffet with the same quality and variety as always, the difference beeing that, everytime that it’s possible, privilegie the prodution and packaging of the products in individual doses. The exposure of the products complies with all the hygiene requirements and food security, allowing the guests it’s visualization and selection without the normal contact. It will be the staff to put the products at the guests disposal.

How will Lunch and Dinner take place?

Lunches and dinners are temporarily closed. For those who do not want to leave the hotel to eat, we will have some snacks available at the bar.

Will the tableware be at the table?

No, the tableware will be placed at moment of your arrival, in your presence.

Will the restaurant and terrace structure be disposed at it’s normal format?

All of our meal rooms (restaurant, bar and terrace) comply with the proper distance between tables, reducing it’s capacity. For that reason, we extended the meals schedules and advice you to book your table previously so you can guarantee a place.


Reservation

Which channels shall I use to directly book a room, restaurant and other services?

ROOMS
As always and even more at this time, we reccomend you to use our website, wich is easier, secure and more convenient and also you will find the better online rate available.

If you rather, you can book directly with us through our e-mail: lisboa.pessoa@luxhotels.pt.

RESTAURANT AND OTHER SERVICES
Breakfast - 07H30 / 11H00, every day
Bar/Snacks - 06:00 p.m. / 11:00 p.m.
Jantar - temporarily closed

GYM INDOOR POOL AND TREATMENTS
Reservation only
Website, Website and Facebook (chat), Phone + 351 213 894 335.

What is the best form of contact during the stay?


The guest shall privilege the following ways of contact: via telephone in the room, calling the reception, by assuring the booking of the services with all the convenience from your room or smartphone.


Personal protective equipment

Do I have to use a mask in the public spaces of the Hotel?

Yes, the use of mask it’s necessary in the public inside spaces of the Hotel.

And in the restaurant?

In the restaurant, the mask can be taken off when you sit at the table. You shall keep the mask in a proper place until the end of your meal.

In case I forget my mask or I damaged or lost it, can I buy one at the Hotel?

Yes, of course! In case there is no one with you that can go to the Reception, you shall contact us though the telephone of your room or through other available channel and we will deliver the mask to your room for your safety and convenience. The mask will have a cost.

Will all the Staff wear a mask?

Yes, all of our staff will be wearing a mask, promoting health and safety for everyone who visits us. Behind every maks will be the same smile as always.


Hand disinfection

Will I be able to sanitize my hands before and after the meals?

Yes, you can and it’s reccomended that you do.

Is there disinfectant gel dispensers at the Hotel?

Yes, we do have disinfectant gel dispensers available in the main public areas of the Hotel.


Rooms cleaning

The cleaning of the rooms will be done as always?

Yes, our cleaning standards will be the same but now well have extra measures complying with all the orientations of the Directorate-General of Health. In long stays, we will aks you if you wish that you room it’s cleaned daily. We are happy to keep doing it!


Alteração Layout espaços

Posso modificar a estrutura dos locais, puxar mesas e cadeiras?

Não. A disposição do mobiliário está feita a pensar no distanciamento necessário. Ao alterar a disposição poderá comprometer a segurança dos espaços. Para sua maior comodidade, deverá solicitar ao colaborador qualquer modificação e sempre que possível o seu pedido será atendido.


Procedures in case of suspicion

In case of suspicion or suggestive signs or symptoms of Covid-19, how shall I proceed?

In case you suspect that you are developing or feeling suggestive symptoms of Covid-19, you shall not leave your room, informing the reception of your concerns, and contact the Portuguese Line of Health (808 24 24 24) or other ways created to this matter and proceed as the instructions given to you on the phone.


Closed spaces

Which spaces and/or services are still closed?

The spaces that are not yet open are the jacuzzi, turkish bath andsauna. The gym, the indoor swimming pool and treatment rooms are only available by appointment to guarantee all the conditions of distance and hygiene.